Client Onboarding Questionnaire
Orah
DIGITAL
Section 01 of 07

Business overview

Let's start with the basics — this helps us position your marketing and speak to the right audience.

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List all services, in order of priority.

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Section 02 of 07

Goals & expectations

Understanding what success looks like ensures we're building toward the same targets.

The #1 outcome you want from this engagement.

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What worked, what didn't — share any data you have.

Section 03 of 07

Ideal customer

The clearer the picture, the sharper the targeting.

Age, location, homeowner vs. renter, budget, urgency, property type.

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Section 04 of 07

Offer & sales process

Tell us what you want to focus on and how enquiries get handled — we'll build the funnel around it.

The one service you most want to grow — this becomes your lead campaign.

The specific service or package we're driving traffic to.

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Some clients use an appointment setter to manage follow-up and bookings. Others handle it internally. Which do you prefer, and why?

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Section 05 of 07

Brand & marketing assets

We'll use these to make sure everything looks and sounds like you.

Before/after, team on-site, vehicles, finished jobs, etc. Describe what you have, or provide resources in a Drive folder shared to you.

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Google, Facebook, screenshots, written, video, etc.

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Optional — share a link or describe below.

Section 06 of 07

Competition & past experience

Helps us position you correctly in your market.

Links or names if possible.

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Past agencies, DIY marketing, what worked or didn't.

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Section 07 of 07

Communication & final details

Last step. Let us know how to reach you and anything else before we kick off.

Name, role, and email for anyone who needs visibility.

Past agency experiences, specific concerns, or goals we haven't covered.

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Thanks — you're all set

We've received your answers and will be in touch shortly to kick things off.